Call Center Outsourcing

About Our Call Center Outsourcing Services

Nexus Teleservices has been providing offshore call center outsourcing services to clients since 2007. We offer businesses outsourcing services to improve their sales and profitability.

We can promote your products and services to new markets (business or consumer) or provide care and retention to your existing customers. Consequently, you will find that we offer the experience, resources, and range of call center outsourcing and virtual assistant services that best achieves your business objectives.

Basically, our goal is to partner with you and contribute to your success.

CALL CENTER QUALITY

Your company and business requirements are different from all other companies. So too are your customers. We understand this. We strive to have close communication and transparency, before and during the course of the business relationship. Your expectations should be our expectations when we are dealing with your customers.

CALL CENTER VALUE

We are Business Solutions Focused. We provide highly cost-effective call-center outsourcing and virtual assistant services of superior quality to our clients. Our extensive experience allows us fast execution of your project, saving you time and valuable resources. We guarantee bottom-line results regardless of the scope of the business relationship. We share the risks with our clients.

CALL CENTER TECHNOLOGIES

We blend Voice Over IP and Customer Relationship Management to deliver high-quality call center outsourcing and virtual assistant services. We contact your customers and sales prospects by whatever means is most convenient to them: telephone, electronic mail, text, social media and chat.

CALL CENTER PEOPLE

We understand that people conduct business with people that they like, respect and trust. We have a team of proven professionals who know the importance of consistent, high quality, delivery of call center outsourcing and virtual assistant services to ensure that the personnel working on your account deliver the results that you expect.

Call Center Outsourcing

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Overview Call Center Outsourcing Services

We provide offshore Call Center Outsourcing Telemarketing Services (Business-To-Business and Business-To-Consumer), to clients in the Americas. Our telemarketing services range from initial contact, pre-qualification, lead generation, appointment setting, sales conversion, up-sales of existing customers, win-back of abandoned customers, order processing, dispatch and credit control. Consequently we provide the experience and resources to help companies expand and grow their markets.

Before your company can present the benefits of using your products or services, you need to meet them first. Basically we use our call center outsourcing telemarketing services to put you in front of your target audience by identifying, filtering and pre-qualifying new customer prospects. While we knock on many doors and qualify those who open the door, we can then schedule the time for you to later re-knock on the door or do a live-transfer so you can just walk through the open door and close the new customer opportunity.

Our nearshore Call Center Outsourcing Lead Generation Services (Business-To-Business and Business-To-Consumer) are provided to clients in the Americas. These lead generation services range from initial data mining, prospecting, identifying, filtering, and pre-qualifying a sales lead for your company’s sales personnel. Consequently, we provide the experience and resources to help companies be more streamlined and efficient in their sales generation process, resulting in lower sales development costs.

Sales leads are the starting point for generating future company business opportunities. Simply put, we use our call center outsourcing lead generation services to ensure that your company’s sales team has a continuous pipeline of sales leads. Otherwise, with an inconsistent flow of quality sales leads your company´s sales team quickly finds itself with fewer appointments, fewer new customers, resulting in your company’s growth and revenue being limited by a stagnant customer base.

We provide offshore Call Center Outsourcing Appointment Setting Services (Business-To-Business and Business-To-Consumer), to clients in the Americas. Our appointment setting services range from initial contact, pre-qualification (the prospect is filtered and verified to be interested in your company’s product or service), lead generation, and finally appointment confirmation. So, this results in your company reducing costs, increasing the number of sales opportunities, feeding your sales pipeline, allowing your sales team to focus on closings rather than prospecting.

Most companies need a constant flow of sales leads and appointments for their sales team. Basically, the challenge is that while the sales team is following up on leads and appointments, they have to split their time on the telephone generating new leads and appointments. As a result, since no sale will happen without first speaking directly with a prospect, your sales team will always prioritize sales closings over sales prospecting. Consequently we provide the experience and resources to help companies solve this dilemma and generate more revenue and profitability.

Our offshore Call Center Outsourcing Customer Services (Business-To-Business and Business-To-Consumer) are provided to clients in the Americas. We understand the importance of quality customer service and customer retention to the success of your company’s business. In short, positive customer experience results in a lasting relationship, future business, and referrals. Overall our goal is to provide a high-quality telephone, chat, email, or social media customer experience at initial customer contact.

While it is difficult enough for a company to gain new customers, retaining existing ones can be even more challenging. Therefore we take a consultative and conservative approach with on-boarding of our customer service program to minimize your company’s investment and risk. Consequently we review with your company throughout each step of the customer services program to assess results and, if necessary, make adjustments.

We provide nearshore Call Center Outsourcing Market Research Services (Business-To-Business and Business-To-Consumer) to clients in the Americas. We can help your company have a clear understanding and perspective on your existing or potential new market segment. Because our personnel is an expert at helping study the marketplace to determine what your existing and potential customers are looking for. So, by using our extensive experience and infrastructure, we can provide your company with quality telephone response data to make a qualitative and quantitative market study.

A market research program for any company is an investment of resources and entails risks. Therefore we take a consultative and conservative approach with on-boarding of a market research program to minimize your company’s investment and risk. Consequently we review with your company throughout each step of the market research program to assess results and, if necessary, make adjustments.

Our Virtual Assistant Services can help your business grow quickly since we recruit, vet and train a talented roster of virtual assistants (VA). Basically you tell us about your business, the services you need, and we present you VA candidates to select. So the process is simple, transparent and at no risk to you.

While each business is unique, they generally share common challenges. Chiefly these are limitations of time, expertise, resources and the need to focus on core business activities. For many working professionals and small business owners, their primary job duties get overshadowed by time-consuming administrative tasks. In short we help our clients make better use of their limited time and their business more successful.


Call Center Outsourcing Services Benefits

Lower Operational Costs

Call center outsourcing lowers costs since we amortize costs across a broad customer base.  For example, savings in facilities, staffing, technology frees up your company capital.  Also a call center’s costs are transactions, per unit rather than fixed costs.

Enhance Business Focus

Call center outsourcing frees up your company resources to focus on core growth areas and allow more control over main business goals.  This also allows  management to focus on overseeing the service function.

Simplify Scaling Growth

Call center outsourcing supports company growth without the burden of extensive investments.  Because of our clients, staffing, facilities and technology allows us to scale up or down as your business requires.

Leverage Industry Knowledge

We have a wealth of experience in marketing and service provisioning (recruitment, management and training).  Your company is able to use this industry knowledge to increase customers, improve service, expand markets and stimulate additional sales.

Expand Customer Reach

Call center outsourcing provides service coverage (geography and time) to allow your company to service your customers when they desire. Often for many companies this is logistically or financially practical, particularly for Ecommerce.

Risk Management And Compliance

A company is always at risk, whether a natural disaster, competitor’s surprises or compliance with governmental regulations.  Call center outsourcing offers the experience from multiple clients to offer insights how to manage and avoid these business risks.

 

Call Center Outsourcing Services Clients

WebMED
MatchRatePLUS
SENTENIUM
DELL
DIRECTV
EDUCATION MATCH