Call Center Telemarketing

Call Center Telemarketing

We offer call center telemarketing services to a wide range of clients in the Americas and Europe. Why choose us for your outsourcing needs? We are very experienced and know how to make our clients successful.

Call center telemarketing requires understanding that people conduct business with people that they like and respect. That´s why we have a team of proven professionals who know how to get your message across in a way that properly represents your company´s brand and values. This results in creating a relationship that moves potential clients to take action.

Call Center Telemarketing Services

Outbound Services

  • Telemarketing
  • Surveys
  • Sales Lead Generation
  • Appointment Setting
  • Up Sell/Cross Sales
  • Product Promotion
  • Event Management
  • Database Generation

Inbound Services

  • Consumer Response
  • Customer Service
  • Dealer Location
  • Direct TV Response
  • Website Response
  • Sales Leads
  • Order Processing
  • Toll-Free Response

Promote Products Or Services

We have vast experience in direct selling of products and services in a wide variety of sectors. This includes both Business-To-Business (B2B) and Business-To-Consumer (B2C) in multiple languages (English and Spanish). This can range from an initial “cold” or “warm” call through to order, dispatch and credit control.

Finding New Customers

We help businesses grow by finding new customers (sales lead generation). While businesses understand what they sell and their benefits, they often miss sales opportunities for existing and new markets for a multitude of reasons. We provide the call-center  outsourcing telemarketing service, experience and resources to help businesses bridge that gap to expand and grow their markets

People Buy From People

Before your company can present the benefits of using your products or services, you need to meet them first. It´s pretty basic.  We help put you in front of your target audience by generating pre-qualified sales appointments. Via the telephone, we knock on many doors and qualify those who open the door. Depending on how your company prefers, we can simply schedule the time to re-knock the door or transfer in real-time the sales prospect to avoid delays.

Call Center Telemarketing Services

Leverage Previous/Existing Customers

Studies indicate that it is less expensive and more profitable to keep existing customers versus finding new customers. Whether it is revenue per customer or increasing new sales referrals, your company´s existing (and previous) customers provide the base for future business growth.  We offer extensive call-center outsourcing telemarketing experience talking with a company´s clients.  The objective being to improve both customer retention and ease of new customer acquisition.

Know Your Market

Nexus Teleservices helps businesses by gathering data to understand their existing market and/or potential new market via call-center outsourcing telemarketing services. This process is rapid, unfiltered, precise in detail and highly flexible to change. Who´s the current competition? What are they charging? What do their customers think of their experience? The list can be wide ranging.

Customer Database Cleansing

Regardless of whether a business is B2B or B2C, as the customer database grows over time, there usually results in a drop off in quality. This is due to the loss of existing clients or due to changes of existing customers (contact, telephone number, Email, go out of business, etc.). As a result the company´s customer database drops in quality and value as a means for generating new business and referrals.  We provide call-center outsourcing telemarketing services to cleanse a company´s customer database, resulting a high-value sales asset.

Company Resources and Risks

A telemarketing program for any company is an investment of resources and entails risks. To minimize your company´s investment and risk, Nexus Teleservices takes a consultative approach in the telemarketing program and management. Our staff reviews with your company throughout each step of the telemarketing program to assess results and, if necessary, make adjustments. We offer your company low minimums, flexible pilot programs and customized pricing methods to allow you for focus on your core business.


Telemarketing Features

Data Sources

We provide telemarketing services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides unqualified list.

We provide list scrubbing services to eliminate duplicate names and phone numbers.

We provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.

Telephone Script

The telephone presentation (script) our staff uses is determined and fully customized by your company.

This ensures consistency of how we promote your brand, product or service.

We offer you suggestions on fine tuning the telephone presentation, based on our years of real-world experience.

Technology

We offer both progressive and predictive telephone dialing systems for high levels of productivity and lead generation.

Our Customer Management System captures lead contact information and is exported to you daily for your analysis.

Lead Delivery

We can send the lead information in real-time to your marketing and sales team, electronically at end of day or a live telephone transfer directly to your internal sales hotline.

If there is a need to send information to the lead prospect prior to qualifying and passing to your marketing and sales team, we can do that via email or fax.

Telemarketing Industries

  • B2B and B2C Sales
  • SEO and Digital Media Services
  • Software Services
  • Real Estate Services
  • Financial Services
  • Insurance Services
  • Restaurant/Hospitality Services
  • Home Improvement Services
  • Medical Services
  • Transportation Services