Call Center Debt Collection

Total U.S. consumer debt has risen to more than $14 trillion in the first quarter of 2019 surpassing the previous high of 2008 when global financial markets went into a tailspin.  This consumer debt is accumulated in credit cards, auto loans, mortgages with a notable increase in student loans.  Because of this ballooning debt, it places businesses increasingly at financial risk managing their account receivables (AR).

For a variety of reasons customers’ payments get delayed or stop and many businesses do not have the time to consistently follow up until it’s too late. Likewise, debt collection efforts are normally not the core business and distract and waste time and money.

Call center debt collection services can help enhance your business efficiency and reduce your risk of financial loss. Overall, your business can reduce the risk of non-payments from customers that are on the verge of going into default. Consequently, using our debt collection outsourcing services allows you to streamline your accounts receivable (AR) process while enhancing cash flow and improving your profitability.

SERVICES OFFERED

We offer professional and efficient commercial and consumer call center debt collection services to business clients.

1 – CUSTOMER TRACKING AND DATA VALIDATION

Rarely will your business be notified of a change in address by your customers, particularly if they are late on their payments. Correspondingly this places your business at risk to maintain an open line of credit and hits your AR payments.

With our debt collection tracking services, we help find your business debtors as well as provide you a list of their current contact information for follow up, if desired. Accordingly, our debt collection specialists use a combination of Internet data mining, plus investigative telephone calls to verify the customer’s contact information and location.

2 – EARLY AND LATE STAGE DEBT COLLECTION

On your behalf, we contact your business customers who are late or have defaulted on payments. Afterward, we offer them (subject to your business guidelines) payment solutions to restructure their debt so that they can consistently pay back your business debt. Basically, we seek to resolve business customer disputes and get the payments completed in as short a time as possible.

3 – DISPUTE MANAGEMENT

Our debt collection call center outsourcing services strive to ensure the credibility of your business and consistently implementing your credit policy with your customers. Accordingly, our debt collection specialists are trained to gain the trust of your customers and resolve any disputes professionally.

Outsourcing debt collection services to Nexus Teleservices ensures that your professional relationship with customers is maintained. Accordingly, we act as a virtual extension of your in-house personnel to implement your AR policies. Finally, we believe in servicing our clients with transparency and honesty, and our personnel and processes are consistent with this philosophy.

1 – DEBT COLLECTION REQUEST

Normally we work with clients using a cloud-based shared document of the business’ AR accounts and their status. During the course of their daily activities, our debt collection specialists update the shared AR document with their telephone conversations and investigations. Consequently, the status of any AR account is immediately available to your internal personal for review, evaluation, and commentary. As a result, complete transparency.

2 – RESPONSIVENESS

Our clients establish the classification and priority of all customer accounts based on their AR policies.  As a result, the AR shared document defines the priority of activities of our debt recovery specialists and provides transparency to the client.

Our debt recovery specialists are trained to be polite, professional, and assertive when dealing with your customers. Whenever collection calls cannot locate the debtor (skip tracing), we employ a variety of data sources to track your missing debtors.

3 – RAPID DEBT RECOVERY

After we have successfully contacted your business debtors, we provide them a variety of payment options and present them with pre-authorized payment plans. Also, we advise them professionally and courteously on how best to resolve the outstanding debt to increase the likelihood of fast debt recovery.

Our approach towards debt collection services focuses both on our clients and their customers.  Consequently this ensures that our client’s AR is collected in full and in a short period of time. Furthermore, we always clearly keep your business reputation in mind when dealing with the most challenging of delinquent customers.

When you choose our call center debt collection outsourcing services, we can help you in the following ways:

If your business is facing reduced cash flow or rising costs in your debt collection efforts, we encourage you to consider using our debt collection services.   Because of our experience and trained debt recovery specialists, we will help you recover debt that was long considered lost.  Basically, if the debt is collectible, then we will collect it.