Our Real Estate Call Center Outsourcing Services
We offer real estate outsourcing services to a variety of clients.
Why choose us for your outsourcing needs?
We are very experienced and know how to make our clients successful.
Our real estate call center outsourcing services allow your company to focus on your core business and long-term success. While we handle your real estate services, you can focus on business development, sales support, marketing, property management, and more.Consequently, outsourcing our call center services result in lower costs, higher efficiency, revenue, and ROI for your business.
Real Estate Call Center Outsourcing Services Overview
Real estate call center outsourcing services are a means for an agency or broker to lower costs, improve efficiency, increase property closings, and sales. For example, real estate outourcing services such as telemarketing, prospect leads generation, or appointment closings scheduling, result in more pre-qualified properties, shorter sales cycle, increased revenue, and profitability. In short, using real estate outsourcing services improves the process of finding and converting properties into future revenue.
Whether your real estate company is just yourself or a large group of sales agents, you should be focused on business development, not administrative activities. Basically, using real estate call center outsourcing services gives you more time for planning, closing sales, and growing your real estate business.
Customer Service And Administration
Your real estate business is constantly in contact with the outside world. So real estate call center customer service handles the basic communications (day or night) with prospects, renters, and vendors. Additionally, this now includes your remote, work-at-home sales agents. Consequently, you and the staff are more productive and a potential sales lead doesn’t fall through the cracks.
A real estate business is always processing paperwork, both physical and electronic. Correspondingly, real estate call center services assist in preparing and filing paperwork. Additionally, meetings are scheduled in your agency calendar ensuring no conflicts, nor overbookings.
One of the primary goals of using real estate call center outsourcing services is to better organize the use of time and resources. As a result, this allows greater focus on the more important functions that will contribute to the success of the real estate business.
Following are various real estate customer service and administrative activities:
- Telephone Support (Inbound, Outbound, Gatekeeper)
- Correspondence Handling (Email and Paper)
- Customer Service
- Scheduling Of Meetings And Administering Calendars
- Payments To Vendors
List Building And Maintenance
Keeping the real estate business databases (sales and property management) up to date is essential. Consequently, the mundane activity of data entry of incoming information and updating systems is a standard component of real estate call center services.
In like manner, each document, offer, evaluation, permit, applications, listing, inquiry, etc. is a distinct transaction that needs to be managed, tracked, and entered into the business systems. So, that’s a lot of data and a lot of lists.
Building lists for a real estate agency is the primary source of sales leads. For example, this includes property lists from Probates, FSBOs, Foreclosures, etc. Additionally, this also includes investor and banker list building (REIs, small banks, private lenders).
Your real estate agency property listings also are constantly changing. Consequently, real estate call center list maintenance services will update your listings to include only recent properties that are available for rent, lease, or sale and remove those properties that are no longer available in the market.
Leads Generation
Real estate call center leads generation services have a variety of forms, time, and require lots of effort. Specifically, real estate prospect leads can result from cold calling, website inquiry forms, inbound telephone calls, social media, events, and more.
These prospect leads lose their value if they are not converted to appointments. So, real estate call center leads generation includes the follow-up process to move them through the sales funnel, to then get closed by the sales agents.
The real estate business is all about sales, and more sales. So, where does real estate call center lead generation to fit in? Specifically, it is related to lead generation, lead follow up, and supporting your agency sales agents closing the qualified prospects.
The following are various real estate leads generation activities:
- Cold Calling Foreclosure And Property Owners.
- Advertising Placement In Local And Social Media.
- Pre-Qualifying Telephone Inquiries.
- Responding To Social Media And Event Contacts.
- Data Entry of Prospect Information Follow-Up.
Appointment Scheduling
Appointment scheduling is considered to be one of the most difficult parts of business development and is a major challenge to growing your real estate agency. Because this is the most typical barrier in growing a company since new sales won’t be possible without first directly speaking to a prospect.
A real estate agent should be more focused on closing sales and not making cold calls. Rather, this is the job of an appointment scheduler. Consequently, if you spend more time on appointment scheduling rather than selling, YOU ARE NOT SELLING. Basically, real estate call center outsourcing gives you more opportunities and time to close sales.
Some of the primary benefits of real estate call center appointment scheduling services are discussed below.
- Speeds Up The Sales Cycle.
- Keeps The Sales Pipeline Full.
- Are Scalable And Affordable
- Provides Measurable Results.
Property Management
Real estate call center property management services help organize the time and processes related to the property management activities of the real estate business. As a result, this allows greater focus on the more important functions that will contribute to the success of the business, like higher rental renewals rates and more consistent rental payments.
Real estate property management services answer incoming calls from prospective tenants and handle maintenance calls from active tenants. Additionally, this service includes making outgoing calls for rent collection and payment reminders, move-in, and move-out assistance, something the real estate sales staff has no interest in doing.
This call center outsourcing service includes updating the tenant service dispatch database, resulting in having accurate and complete tenant service request information, maintenance expenses, and service completion transactions.
Property Investment
Real estate call center property management services help organize the time and processes related to the property management activities of the real estate business. As a result, this allows greater focus on the more important functions that will contribute to the success of the business, like higher rental renewals rates and more consistent rental payments.
Real estate property management services answer incoming calls from prospective tenants and handle maintenance calls from active tenants. Additionally, this service includes making outgoing calls for rent collection and payment reminders, move-in, and move-out assistance, something the real estate sales staff has no interest in doing.
This call center outsourcing service includes updating the tenant service dispatch database., resulting in having accurate and complete tenant service request information, maintenance expenses and service completion transactions.
Real Estate Outsourcing Services
Real estate call center outsourcing sets the foundation for the long-term, mutually-beneficial relationship between you and your target audience. Consequently, it helps your company gain more new customers, maximize revenue, learn more about your customer base, and more. Also, you save time and money while focusing on closing sales instead of prospecting for leads.
How We Can Help
When you choose our real estate call center outsourcing services, we can help you in the following ways:
- Save Money By Lowering Customer Acquisitions
- Increase New Customer Sign Ups
- Save Time And Focus On Core Business Tasks
- Improve Efficiency Of Your Sales Process
- Scale Based On Your Changing Needs
- Increase Revenue By Streamlining Your Sales Process
- Gather Information Of Your Target Audience
- Contact Business And Consumer Markets Alike
If your real estate agency is struggling to convert sales appointments into closings, we encourage you to consider using our real estate call center outsourcing services. Because of our experience and trained specialists, we will help you grow your customer base. Basically, if the your in-house sales agents can sell to pre-qualified sales appointments, then we will both be successful.
Company Resources and Risks
Outsourcing a portion of your real estate business development is an investment of resources and entails risks. Consequently, Nexus Teleservices takes a consultative approach in its real estate call center outsourcing services to minimize your company’s investment and risk. Accordingly, our staff reviews with your company throughout each step of the process to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs, and customized pricing methods to allow you to focus on your core business.
Call Center Outsourcing Features
DATA SOURCES
We provide call center outsourcing services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides unqualified list.
We provide list scrubbing services to eliminate duplicate names and phone numbers. Also we provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.
TELEPHONE SCRIPT
The telephone presentation (script) our staff uses is determined and fully customized by your company.
This ensures consistency of how we promote your brand, product or service. Also we offer you suggestions on fine tuning the telephone presentation, based on our years of real-world experience.
TECHNOLOGY
We offer both progressive and predictive telephone dialing systems for high levels of productivity and appointment setting.
Our Customer Management System captures lead contact information and is exported to you daily for your analysis.
APPOINTMENTS
We can live-transfer a “hot” appointment to your internal sales staff for immediate follow up.
Otherwise we “book” the appointment using an online calendar system that we both share and have visibility.
Online voice recordings of the appointment are provided for your preparation and follow up activities.
If there is a need to send information to the sales prospect before the appointment we can do that via email or SMS text.
Call Center Industries
- B2B AND B2C SALES
- SEO AND DIGITAL MEDIA SERVICES
- SOLAR ENERGY SERVICES
- REAL ESTATE SERVICES
- FINANCIAL SERVICES
- INSURANCE SERVICES
- RESTAURANT/HOSPITALITY SERVICES
- HOME IMPROVEMENT SERVICES
- MEDICAL SERVICES
- TRANSPORTATION SERVICES
Outsourcing Services
OUTBOUND SERVICES
- TELEMARKETING
- SURVEYS
- LEAD GENERATION
- APPOINTMENT SETTING
- INSIDE SALES
- DEBT COLLECTIONS
- MARKET RESEARCH
- DATABASE GENERATION
INBOUND SERVICES
- CONSUMER RESPONSE
- CUSTOMER SERVICE
- DEALER LOCATION
- DIRECT TV RESPONSE
- WEBSITE RESPONSE
- SALES LEADS
- ORDER PROCESSING
- TOLL-FREE RESPONSE