FAQ

Frequently Asked Questions

Listed below are a variety of the most frequent questions regarding Nexus Teleservices. If you have a question that we do not listed, please Contact Us.

How Long Has Your Call-Center Been In Operation?

Nexus Teleservices began providing outsourcing services in 2007.  Since that time we have had hundreds of clients in the Americas and  Europe.

What types of services does Nexus Telservices offer?

We offer traditional inbound and outbound call-center outsourcing services (customer service, telemarketing, telesales, lead generation, order processing and others) in English and, Spanish languages.

Where is Nexus Teleservices’ Call-Center located?

Our nearshore call-center is located in Managua, Nicaragua, Central America, approximately 2.5 hours by air from the US.  Our US financial partner is located in Raleigh, North Carolina.

What are the available service coverage schedules?

We offer variable work schedules reflecting the requirements of our clients. These include normal business hours, weekends and 7×24.

What are the minimum number of service representatives that we start with?

We have a minimum of 1 service representatives per client project. We can start small and add additional personnel as your project grows.

How do we protect your confidential information?

Before a initiating a project, normally we sign a Non Disclosure Agreement (NDA) and Project Confidentiality Agreement with the client. Under this agreement, we keep the client and project-related information in strict confidence. Any references or client’s outsourcing project details are not revealed without the prior approval of the client. We also sign a Non Disclosure agreement with our employees so that the confidential information of the client is not shared with any external entity.

Can you provide references?

Yes we can provide you with our client references. We have built solid relationships with our clients by helping them meet their business objectives and providing them high quality service that exceeds their expectations.

How flexible are you in accepting our standards and processes for our projects?

We are flexible to accept your methodologies and standards that suit your way of conducting business. We can work the way you want us to work and ensure that your business objectives are met.

What type of project fees are available?

We are flexible and will customize our pricing for you depending upon the type of services, scope and duration of the project. We can offer fees per hour, per minute, per order as well as completely performance based. Normally telecommunication charges are included in our fees.