We offer call center market research services to a wide range of clients in the Americas.
Why choose us for your outsourcing needs?
> We are very experienced and know how to make our clients successful.
Call center market research requires understanding that people are open and respond to inquiries when they feel trust and respect.
That´s why we have a team of proven professionals who know how to communicate your message in a way that properly represents your company´s brand and values.
This results in creating a relationship that moves people to share their opinions and provide the research data you need.
Call Center Market Research
Call Center Outsourcing Services – Outbound
- Sales Lead Generation
- Appointment Setting
- Up Sell/Cross Sales
- Product Promotion
- Event Management
- Database Generation
Call Center Outsourcing Services – Inbound
- Consumer Response
- Customer Service
- Dealer Location
- Direct TV Response
- Website Response
- Sales Leads
- Order Processing
- Toll-Free Response
The business world changes daily. Your existing customers live in this constantly changing world. Their business expectations of tomorrow will be different from when your company started with them as a customer. What about the competition for your customers? What new business markets should your company invest resources? How does your company get real-world information to make intelligent business decisions?
Nexus Teleservices can help your company have a clear understanding and perspective on a your existing or potential new market segment. Our personnel are experts at helping you study the marketplace to determine what your existing and potential customers are looking for. By utilizing our extensive experience and infrastructure of knowledge and technology, we can provide your company quality telephone response data to make a qualitative and quantitative market study.
With more knowledge about your existing market and competition, your company can make more intelligent business decisions, with less risk and increased likelihood of future success.
Company Resources and Risks
A market research program for any company is an investment of resources and entails risks. Nexus Teleservices takes a consultative approach in its call-center outsourcing market research services to minimize your company’s investment and risk. Our management staff reviews with your company throughout each step of the market research services project to assess results and, if necessary, make adjustments. We offer your company low minimums, flexible pilot programs and customized pricing methods to allow you for focus on your core business.
Market Research Services Features
We provide market research services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides unqualified list.
We provide list scrubbing services to eliminate duplicate names and phone numbers.
We provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.
We use Computer-Aided Telephone Interviewing (CATI) software for complex questionnaires and quota response management.
This allows the interview flow to be smooth, consistent, with complex skips to be undetected by the respondent.
Our representatives concentrate on the question at hand, not what they should be asking next.