Call Center Outsourcing About

Call Center Outsourcing About Us

Since beginning operations in 2007, our focus on call center outsourcing quality and value have proven to be a successful business model. It is what our clients expect and demand from a business partner.

About our background. Nexus Teleservices is dedicated to providing nearshore call center outsourcing services to clients in the Americas. Our Business-to-Business and Business-to-Consure call center outsourcing services are economical, high quality, with fast time to delivery. We understand the importance of partnership, transparency and commitment to ensure a long-term, successful business relationship.

About Us

NEXUS TELESERVICES

In today’s tough economic environment businesses are searching for ways to reduce costs while increasing quality and efficiency. Transferring portions of service delivery to a nearshore call-center outsourcing partner with its cost-effective bilingual personnel is an attractive option.

Our services ares driven by the quality our personnel, both management and service agents. Management has more than 35 years experience in outsourcing and services. Our service agents are fully bilingual, with the majority having previously lived in the US. We know and speak your culture.

We began providing call-center outsourcing services in 2007.  The world has changed significantly during that span of time.  We have developed a wealth of real-world experience servicing our clients.  We have seen and done it all.

Management Philosophy
  • Understand The Customer
  • Dedicate Required Resources
  • Manage Transitions Smoothly
  • Adjust To Change
  • Always Strive To Improve
  • Customer Is The Bottom Line
Call Center Outsourcing Testimonial Client Connect
Gary DeRosa
Client Connect Inc.
Vice President

Client Connect has worked with Nexus for many years now. We have found them to be professional and deliver on their promises. I would recommend them without hesitation.

Call Center Outsourcing Testimonial GAM Exterminating
Greg Migliaccio
GAM Exterminating
Owner

We have worked with Nexus for about two years now. With their help our business has continued to grow and I look forward to working with them in the future.

Call Center Outsourcing Testimonial Portfolio Solutions
George Kaiteris
GK Portfolio Solutions, LLC
Owner

We have worked with Nexus for about one year now. They are responsive, detailed and professional in their dealings with me. I would recommend them to anyone.

Our core values
Service Excellence
Integrity
Lead By Example
Continuous Improvement
Teamwork
Social Responsibility
The Right Team For Your Business Needs
we love what we do
PERSONNEL

Over the last twelve years our staff has grown from 6 to over 45 people as we have expanded and developed. Our call center facility is located in Managua, Nicaragua with our financial partners based in Charlotte, North Carolina, USA.

INFRASTRUCTURE

Nexus Teleservices facility is designated as an independent Tax Free Zone in Managua, Nicaragua. It is located in a 24-hour electronic secure commercial building with convenient access to public transportation, shopping districts, hotels, freight carriers, customs and the international airport. Facilities are professional grade with space currently available to support a staff of 45+ for various clients needs.

Experience

Our senior management has more than thirty years of call center outsourcing experience. Nexus Teleservices has provided various services (customer services, telemarketing, telesales, market research, lead generation) to DirecTV, Restaurant.com, IResidential Lending, WebMD, My Education Source, Dell Computer, VOIP, Serrula Research and others.


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