Call Center Appointment Setting

Our Call Center Appointment Setting Services

We offer appointment setting services to a wide range of clients.
Why choose us for your outsourcing needs?
We are very experienced and know how to make our clients successful.

Our call center appointment setting business (B2B) and consumer (B2C) services allow you to connect with prospects and customers to ensure that your business stands out.
That´s why we have a team of proven professionals who know how to get your message across in a way that properly represents your company´s brand and values.
This results in creating a relationship that moves potential prospects to become your customers.

Appointment Setting Services Overview

Appointment setting is a process of acquiring sales prospect information, contacting (normally via telephone and email), pre-qualifying and setting up appointments for follow up by a company’s sales personnel. Chiefly a company uses the appointment setting process to maximize the time and efficiency of its sales team, with the goal of increasing sales conversions.

Appointment setting is used both in Business-To-Business (B2B) as well as Business-To-Consumer (B2C) sales activities. Specifically, if there is a need for direct contact between the company and the prospect (business or consumer) to close the sale, scheduling an appointment is required beforehand. For example, a B2C appointment setting would be a contractor site visit to a homeowner or a group of consumers attending a time-share sales presentation at a tourist locale.

Lead Generation Process

The majority of companies have a formal lead generation process, where appointment setting is the final stage before a sale. Correspondingly, companies do this either via an internal staff (inside sales) or an external call center appointment setting provider. Accordingly, companies use this process since they understand that it is an efficient and effective way to identify targeted sales prospects, present their products or services, collect additional information and quickly provide pre-qualified sales appointments to their sales team.

Outbound telemarketing and email are the two primary methods for a company’s sales appointment setting strategy. Generally call center appointment setting is widely used in high-value products and services, home improvement, vacation travel, and business services. Basically, appointment setting is all about finding interested people. have a budget, authority, and timeframe for your company’s product or service.

Streamline Sales Process

Using call center appointment setting services allows you to streamline your company’s sales process. Because by outsourcing to an external third-party allows a company to scale by lead demand, reduce costs, improve productivity, and achieve higher sales conversions by the more expensive in-house sales team. Finally, a company sales manager understands that the in-house sales team is really best suited to sales conversions and not wasting time doing lead prospecting

Given the investment, it’s important that appointment setting for a company’s sales team results in closing new business. So, instead of simply trying to talk to as many people as possible, our focus is talking to the right people, pre-qualified with the interest and authority to make purchasing decisions. Consequently, the sales appointments we set are of high quality, your in-house sales team has better meetings, and ultimately close more sales.

Business Development

In today’s business environment, regardless of whatever product or service your company promotes, time is money. So your sales team is constantly trying to keep up with the demands of their schedules and closing deals. Consequently, we understand that sales appointment setting is a difficult part of business development and consequently one of the most common challenges your company faces in growing sales and profitability.

Prospecting

Most companies need a constant flow of sales leads and appointments for their sales team. Also, while your sales team is following up on leads and appointments, they have to split their time on the telephone generating new leads and appointments. Consequently, since no sale will happen without first speaking directly with a prospect, your sales team will always prioritize sales closings over sales prospecting.

Your Sales Pipeline

Our call center appointment setting services (B2B or B2C) is a solution to this dilemma.  Firstly, our telephone representatives schedule sales appointments with qualified decision-makers.  Secondly, we verify that the prospect is educated and interested in your company´s products or services.

The result is your company reduces costs, increases the number of qualified sales appointments. Accordingly, this feeds your sales pipeline and allows your in-house staff to focus on sales closings rather than sales prospecting.

Call Center Outsourcing Services

Our Outsourcing Services

Lead generation strategies are designed to help your company narrow down the list of potential sales leads, whether your business is B2B or B2C. However, lead generation through your in-house staff can be very difficult due to technology, personnel, data, and compliance issues, which usually hamper efforts to daily reach new customer prospects. Accordingly, the solution is to generate leads and ultimately appointments by outsourcing to a third-party call center lead generation provider.

Outsourcing lead generation and appointment setting services set the foundation for a long-term, mutually-beneficial relationship between you and your target audience. Consequently, it helps your company gain more new customers, maximize revenue, learn more about your customer base, and more. Also, you save time and money while focusing on closing sales instead of prospecting for leads.

How We Can Help

When you choose our call center lead generation and appointment setting services, we can help you in the following ways:

  • Save Money By Lowering Customer Acquisitions
  • Increase New Customer Sign Ups
  • Save Time And Focus On Core Business Tasks
  • Improve Efficiency Of Your Sales Process
  • Scale Based On Your Changing Needs
  • Increase Revenue By Streamlining Your Sales Process
  • Gather Information Of Your Target Audience
  • Contact Business And Consumer Markets Alike

If your company is struggling to provide the level of sales appointments you desire, we encourage you to consider using our call center appointment setting services. Because of our experience and trained specialists, we will help you grow your customer base. Basically, if the your sales team can sell to pre-qualified sales appointments, then we will both be successful.

Company Resources and Risks

An appointment setting program for any company is an investment of resources and entails risks.  Consequently, Nexus Teleservices takes a consultative approach in its call-center appointment setting services to minimize your company’s investment and risk.  Accordingly, our staff reviews with your company throughout each step of the appointment setting program to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs, and customized pricing methods to allow you to focus on your core business.

Services Features

DATA SOURCES

We provide telemarketing services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides an unqualified list.

We provide list scrubbing services to eliminate duplicate names and phone numbers. Also we provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.

TECHNOLOGY

We offer both progressive and predictive telephone dialing systems for high levels of productivity and lead generation.

Our Customer Management System captures lead contact information and is exported to you daily for your analysis.

TELEPHONE SCRIPT

The telephone presentation (script) our staff uses is determined and fully customized by your company. So this ensures consistency of how we promote your brand, product, or service.

We offer you suggestions on fine tuning the telephone presentation, based on our years of real-world experience.

LEAD DELIVERY

We can send the lead information in real-time to your marketing and sales team, electronically at end of the day, or a live telephone transfer directly to your internal sales hotline.

If there is a need to send information to the lead prospect prior to qualifying and passing to your marketing and sales team, we can do that via email or SMS text.

Industries

Outsourcing Services

INBOUND SERVICES

  • CONSUMER RESPONSE
  • CUSTOMER SERVICE
  • DEALER LOCATION
  • DIRECT TV RESPONSE
  • WEBSITE RESPONSE
  • SALES LEADS
  • ORDER PROCESSING
  • TOLL-FREE RESPONSE