Call-Center Outsourcing

Nexus Teleservices is an nearshore bilingual (English and Spanish) outsourcing provider of traditional call-center services. Whether you are looking to promote your products and services to new markets, provide support for your existing customers (business or consumer) or to extend your existing resources nearshore, we can contribute to your success. We will provide you to the experience, strategy, and outsourcing resources that best satisfies your business objectives.

WHAT- Call Center Outsourcing

We offer all of our nearshore call-center outsourcing services (inbound or outbound customer service, telemarketing, lead generation, appointment setting, order taking, surveys, market research, direct response and others) in English and Spanish allowing our clients to serve their traditional English speaking markets while taking advantage of the growing Hispanic market in the US and Latin America.

HOW - Call-Center Outsourcing

We marry advanced technologies blending Voice Over IP and Customer Relationship Management with exceptional people to delivery high-quality outsourcing services to our clients. Whether telemarketing, lead generation, appointment setting, customer services or direct response we are in touch with your customers by whatever means is most convenient to them: telephone, facsimile, electronic mail and chat.

WHY - Call-Center Outsourcing

Why work with us? We are Business Solutions Focused. We guarantee bottom line results regardless of the scope of the business relationship. We offer cost effective, high quality, fast execution call-center outsourcing services. We share the risks with our clients. We offer a special business culture experience to manage cultural differences. We understand your culture and speak your language.


Let's Communicate

(888) 339-6699
           

Overview

  • Nearshore Service Center
  • Experienced Management
  • Bilingual Personnel
  • Strong Technology
  • High Quality & Value

Benefits

  • Resource Flexibility
  • Lower Labor Costs
  • Lower Capital Costs
  • Higher Service Quality
  • Focus on Core Strengths

Free Pilot Test

  • Test Our Service Quality
  • Test Your Marketing Plan
  • Test 20 Agent Hours
  • Test No Risk Obligation

Telemarketing

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) telephone marketing services personalized to your business needs to help you identify potential new customers, increase sales and expand your market and brand presence.

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Lead Generation

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) personalized telephone lead generation services. We provide the full cycle from initial contact, prequalifying the prospect, to routing to your sales staff for closing, all in your company name.

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Appointment Setting

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) personalized appointment setting services. We can source the calling list, create the telephone script, prequalify the prospect, schedule the appointment online, all in your company name.

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Market Research

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) Computer Assisted Telephone Inverviewing (CATI) services. We can source the calling list, program the telephone interview, provide voice recordings for auditing, all in your company name.

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Surveys

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) telephone surveys for market investigation and sales lead generation. We can source the calling list, create the telephone survey, provide survey recordings for auditing, all in your company name.

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Customer Services

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) customer services personalized to your business needs. We can be in contact with your customers via telephone, Email, social media chat, as well as automated voice response, all in your company name.

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Email Marketing

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) turnkey Email marketing services. We can source the database, design the emails, conduct A/B testing, vary the frequency and schedule of mailings, identify who opened the email, all in your company name.

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Database Generation

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) Database Generation services. We can source the raw data and telephone-verify for later use in lead generation, market research or other purpose.

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Event Management

We offer Business-To-Business (B2B) and Business-To-Consumer (B2C) event attendee services so you focus on the event. We can source the calling list, create the telephone script, prequalify the attendees, send the invitation, reconfirm attendees, all in your company name.

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Representative Clients

  • Restaurant . COM
  • WebMD
  • Menu For Less
  • Degree Locate
  • DELL
  • Match Rate Plus
  • Sentenium
  • Direct TV
  • iServe Residential
  • DISH Network
  • Serrula Research
  • My Plumber