Our Virtual Assistant Process
Our virtual assistant process is intended to match our clients with the right virtual assistant, the first time. Basically it benefits everyone if the marriage works right from the very beginning.
You will find that our virtual assistant process is straightforward and not complicated.
Consequently, we can offer you the flexibility to choose and adapt as your business needs change and evolve.
Finally, our goal is to help your business grow and be more successful.
Because after all, that is what a successful business relationship is all about.
Process Overview
Traditional third-party outsourcing services have been generally available to medium and large size companies. As a result, these companies have leveraged many benefits related to cost reductions and economies of scale.
However, the transition of the digital economy has altered many of the economic and technological barriers for the outsourcing provider. Consequently these outsourcing services, at a very small scale, can be offered to small businesses and entrepreneurs under the general heading of Virtual Assistant.
Governmental regulations make it increasingly difficult and costly for the small business owner to hire permanent employees. Accordingly, this has resulted in the evolution of the virtual employee to support the growth of small businesses.
Simultaneously, this virtual employee can now reside in the next town, next state or across the ocean. Basically this is due to the technology having matured to facilitate communications and coordination between the small business owner and the Virtual Assistant.
Nexus Teleservices has been providing outsourcing services to US business owners for more than thirteen years. Consequently we offer business owners the experience to successfully transition to an offshore Virtual Assistant business model.
We understand that many business owners need help setting up a Virtual Assistant relationship and don’t know where to start. Before you begin this process we ask that you give us the opportunity to share some of our experience and insight. All things considered, it will be worth your time and peace of mind.
Process Stages
1 – Screening
- Preliminary Telephone Interview
- Follow Up Language & Written Tests
- Audit Of Prior Work & Legal History
- Follow Up Computer Skills Tests
- Interview By VA Team Leader
- Candidate Approval
2 – Training
- Candidates Enter 30 Day Evaluation Period
- Training Of Internal Systems & VA Tools
- Mock Work Activities
- QA & VA Team Leader Review & Approval
- Employment Contract Offer
3 – Pairing
- VA Team Leader Profiles VA
- VA Skill Sets, Experience, Personality & Career Focus
- VAs Paired To Potential Clients By Requirements
4 – Interviews
- Perspective Client Conducts VA Online Interview
- Client Identifies Business Goals & Expectations Of VA
- Perspective Client AND VA Determine Whether Right Match | If Not, Repeat
5 – Selection
- VA Team Leader Works With Client On-Boarding Process
- VA Begins 30 | 60 | 90 Days Client Transition
6 – Audit
- VA Team Leader & Client Establish Communication Process & Frequency
- VA Team Leader & QA Structure Quality Review
Why Work With Us
- We Offer You A No Obligation Virtual Assistant Hiring Contract.
- You Can Choose Either A 20 Or 40 Hours Per Week VA Hiring.
- Each VA Contract Is Monthly, Auto-Renewable.
- We Request A 15 Day Notice Of Virtual Assistant Cancellation.
- There Are No Penalties If You Decide Not To Renew Your VA Hiring.
- Nexus Teleservices Has Provided Outsourcing Services For Many Years.
- Our Virtual Assistant Services Is Simply Small Business Outsourcing.
- We Understand The Importance Of Transparency And Trust In VA Outsourcing.
- We Are Committed To A Long-Term Business Relationship.
- The Goal Of Our VA Services Is To Contribute To Your Business Success.
Other Reasons To Work With Us
- Our Quality Assurance Personnel Monitors Your Hired VA To Ensure On-Time, Consistent Delivery Of Your Contracted Services.
- The QA Staff Reviews VA Attendance, Work Activities, Proficiency Of Skills And Your Evaluation Of Services Delivered.
- All VA Activities Are At Our Facilities With 7×24 Security Control.
- VA Workstation Activities (Time, Work Tasks And Display Screenshots) In Real-Time Via Our Monitoring Software.
- You Have Internet Access To VA Daily, Weekly Reports Plus Display Screenshots.
- Virtual Assistants Are People And Sometimes It’s Not The Right Fit.
- As A Result, We Provide You A VA Replacement Guarantee At No Additional Fee.
- If The VA Is Not The Right Fit For Your Business, We Will Replace The VA.
- Simply Advise Us (Tel: 888-339-6699 or Email: info@nexusteleservices.com) And We Will Provide You A New VA.
- Our Continuity Planning Provides For Secondary VA Coverage.
- We Do Not Want You To Worry About Your Business.
Additional Resources
Service Request
We know that you are busy, since you are considering the option of a Virtual Assistant.
Please fill out the short form and we will schedule a conference call at your convenience.
During the conference call (about 15 minutes) we will explain the process of contracting a Virtual Assistant that is specific to your business needs.
Afterward, you can get back to what you do best.