Virtual Assistant Faq

This is probably the most frequent question we receive.

We don’t currently provide this option, but we will review client demands, particularly if they are current clients.

The size and scope of a client project request will be the determining factor to justify investing resources for a “one-off” project.

Most likely yes, but it all depends on what your business needs, the time frame, budget and other factors.

You should review our list of Virtual Assistant Services as a starting point.

Better yet, contact us for an informal conversation with one of our business development managers to see how best we might help your business grow.

We recommend that you view your Virtual Assistant as a logical extension of yourself. Basically, you should strive to delegate those business activities that are not the best use of your time. So, your Virtual Assistant should have a “full plate” of activities, prioritized by you.

Here is a simple list of potential Virtual Assistant activities that occupy a small business owner’s valuable time:

• Managing Email
• Receiving and Processing Telephone Calls
• Managing Appointments, Calendars, Social Activities
• Responding To Chat Inquiries
• Managing Blog Articles Responses
• Reviewing Social Media Activities
• Calling Business Prospects

In the course of the business week, the list of activities can be quite extensive for you and the Virtual Assistant.

In summary, don’t place limitations on how a Virtual Assistant can help your business grow.

Our Virtual Assistants are employees of Nexus Teleservices. Consequently, they go through our screening and training program prior to being presented to a potential client.

As a result, our lead times are approximately two to three weeks after the client sign up. However, this can lengthen based on our supply and demand for personnel.

Basically, if a Virtual Assistant candidate does not meet our expectations as an employee, we would not expect a client to work with them either.

No. Our business philosophy is to have long-term business relationships based on the quality of our services and exceeding the expectations of our clients.

However, we understand that the needs of a small business is fluid and can change quickly. Consequently, we require a 15-day advance notice to allow a transition of the Virtual Assistant’s work assignments.

No, the Virtual Assistant is an employee of Nexus Teleservices, not your business.

Your business takes advantage of the Virtual Assistant outsourcing benefits while not incurring the legal and tax regulatory issues of having a direct employee.

Unfortunately not.

We offer Virtual Assistant services on either a part-time or full-time basis. Consequently, we are able to recruit and maintain a stable staff of Virtual Assistants for our clients.

We find many potential small business owners underestimate the number of activity hours related to the use of a Virtual Assistant. Consequently, this becomes a matter of the small business owner’s balancing need versus budget.

You obviously can recruit, train and directly manage a remote Virtual Assistant. Certainly, there are business owners that do this and have been successful, others not so.

Basically, it becomes a matter of whether you have the time, desire, and budget to directly manage a remote 1099 contract employee. Chiefly the primary reason a business owner would consider this option is the perception of administrative control and supervision. Additionally, if the decision does not work out, for whatever reason, the business owner now has additional issues to deal with.

Remember, when you contract a Virtual Assistant from Nexus Teleservices, you are also receiving the value-added benefits of our support infrastructure and experience to help your business grow fast.

Yes, that is a common concern any business owner has trying to manage a remote worker.

Each Virtual Assistant is assigned a Team Leader who tracks their attendance, work activities, and our policies about availability and working hours. Following the end of the business day, we provide our clients with a report of their time tracker that details how much time they have spent on any given client task.

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Things “happen” in a business relationship between boss and worker. Especially this occurs due to clarity of communications and expectations of performance results. Regardless, our role is to ensure that the Virtual Assistant assigned to a client provides the quality of service expected by the business owner.

We find that the frequency and transparency of communication between the business owner and our Virtual Assistant Team Leader is key to a successful business relationship. Obviously, both parties have a vested interest in their joint success.

Often, the most direct solution is simply picking up the telephone and indicating what is “not working” right. Finally, at the end of the day, we will make the adjustments (procedures, supervision, or personnel) required to “make it work.”

Yes, we can provide you a account login to review the activities of the Virtual Assistant assigned to your business account.

All of our Virtual Assistants work in our outsourcing facility designated as a Zona Franca in Managua, Nicaragua. Consequently, they have the infrastructure, technology, and management staff to ensure their success in supporting your business activities. Additionally, since we normally operate on either US Central or Mountain Time Zones, we offer the convenience of communication with our business clients.

Virtual Assistants are full-time employees of Nexus Teleservices. Consequently, a part-time Virtual Assistant is normally assigned to two business accounts.

That being said, we can review with the “other” business client to see if there is the flexibility to make a change. However, in fairness to both business clients, there has to be a willingness to make a change.

Our Virtual Assistants work exclusively with the clients assigned to them.

However, our Team Leaders and support staff are available to supplement the needs of a Virtual Assistant to perform new tasks or improve their performance. In short, we work as a team to help you grow your business.