Home Improvement Call Center Services

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Our Home Improvement Call Center Outsourcing Services

We offer home improvement services to a variety of clients.
Why choose us for your outsourcing needs?
We are very experienced and know how to make our clients successful.

Our home improvement call center outsourcing services allow your contracting company to focus on your core business and long-term success.
While we handle your home improvement services, you can focus on business development, sales support, marketing, account management, and more.
Consequently, outsourcing our call center services result in lower costs, higher efficiency, revenue, and ROI for your business.

Home Improvement Call Center Services Overview

Home improvement call center outsourcing services are a means for a contractor to lower costs, improve efficiency, increase home improvement projects, and sales. For example, home improvement outsourcing services such as telemarketing, leads generation, or project appointment setting, result in more pre-qualified projects, shorter sales cycle, increased revenue, and profitability. In short, using home improvement outsourcing services improves the process of finding and converting residential and commercial prospects into future revenue.

Whether your home improvement company is a small local contractor or a regional network, you should be focused on business development, not administrative activities. Basically, using home improvement call center outsourcing services gives you more time for planning, closing sales, and growing your contracting business.

Customer Service And Administration

Your home improvement contracting business is likely seasonal, but constantly in contact with the outside world. So the home improvement call center inside sales team handles the basic communications (day or night) with presales prospects, ongoing installation inquiries, and post-sales customers. Additionally, this now includes your remote, work-at-home sales staff. Consequently, you and the remote in-house sales team are more productive and a potential homeowner sales lead doesn’t fall through the cracks.

A home improvement business is always processing paperwork, both physical and electronic. Correspondingly, home improvement call center services assist in preparing and filing paperwork. Additionally, meetings are scheduled in your field sales team calendar ensuring no conflicts, nor overbookings.

Whether your contracting services focus on solar, roofing, siding, windows, doors, bathroom, kitchen, and others, you’re limited by time and resources. Consequently, one of the primary goals of using home improvement call center outsourcing services is to better organize the use of time and resources. As a result, this allows you greater focus on the more important activities that will contribute to the success of your home improvement contracting business.

Following are various home improvement contractor inside sales, customer service and administrative activities:

  • Telephone Support (Inbound, Outbound, Gatekeeper)
  • Correspondence Handling (Email and Paper)
  • Customer Service
  • Scheduling Of Appointments And Administering Calendars
  • Payments To Vendors

Lead Generation

Home improvement call center leads generation services take a variety of forms, consume time, and require lots of effort. Specifically, residential and commercial prospect leads can result from cold calling, neighborhood canvassing, website inquiry forms, inbound telephone calls, social media, events, and more.

These prospect leads lose their value if they are not converted to appointments. So, home improvement call center lead generation includes the follow-up process to move them through the sales funnel, to then get closed by your field sales staff.

The contracting business is all about sales, and more sales. So, where does home improvement call center lead generation fit in? Specifically, it is related to lead generation, lead follow up, and supporting your in-house sales team closing the qualified prospects.

The following are various home improvement contractor lead generation activities:

  • Cold Calling Residential and Commercial Property Owners.
  • Advertising Placement In Local And Social Media.
  • Pre-Qualifying Telephone Inquiries.
  • Responding To Social Media And Event Contacts.
  • Virtual Feasibility Inspection Of Property
  • Data Entry of Prospect Information Follow-Up.

Home Improvement Call Center Outsourcing Services

Appointment Setting

Appointment setting is considered to be one of the most difficult parts of business development and is a major challenge to growing your contracting company. Because this is the most typical barrier in growing a company since new sales won’t be possible without first directly speaking to a prospect.

A home improvement contractor sales representative should be more focused on closing sales and not making cold calls. Rather, this is the job of an appointment setter. Consequently, if you spend more time on appointment setting rather than selling, YOU ARE NOT SELLING. Basically, home improvement call center outsourcing gives you more opportunities and time to close sales.

Some of the primary benefits of home improvement call center appointment setting services are discussed below.

  • Speeds Up The Sales Cycle.
  • Keeps The Sales Pipeline Full.
  • Are Scalable And Affordable
  • Provides Measurable Results.

Home Improvement Contractor Outsourcing Services

Home improvement contractor sales strategies are designed to help your company narrow down the list of potential sales prospects. However, sales lead generation through your in-house staff can be very difficult due to technology, personnel, data, and compliance issues, which usually hamper efforts to daily reach new customer prospects. Accordingly, the solution is to generate sales leads, appointments, and ultimately installations by using our home improvement contractor inside sales outsourcing services.

Home improvement call center outsourcing sets the foundation for the long-term, mutually-beneficial relationship between you and your target audience. Consequently, it helps your company gain more new customers, maximize revenue, learn more about your customer base, and more. Also, you save time and money while focusing on closing sales instead of prospecting for leads.

How We Can Help

When you choose our home improvement call center services, we can help you in the following ways:

  • Save Money By Lowering Customer Acquisitions
  • Increase New Customer Sign Ups
  • Save Time And Focus On Core Business Tasks
  • Improve Efficiency Of Your Sales Process
  • Scale Based On Your Changing Needs
  • Increase Revenue By Streamlining Your Sales Process
  • Gather Information Of Your Target Audience
  • Contact Business And Consumer Markets Alike

If your home improvement contracting company is struggling to convert sales opportunitiees into installations, we encourage you to consider using our home improvement call center services. Because of our experience and trained specialists, we will help you grow your customer base. Basically, if the your in-house sales team can sell to pre-qualified sales appointments, then we will both be successful.

Company Resources and Risks

Outsourcing a portion of your home improvement business development is an investment of resources and entails risks.  Consequently, Nexus Teleservices takes a consultative approach in its home improvement call center services to minimize your company’s investment and risk.  Accordingly, our staff reviews with your company throughout each step of the process to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs, and customized pricing methods to allow you to focus on your core business.

Call Center Outsourcing Features

DATA SOURCES

We provide call center outsourcing services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides unqualified list.

We provide list scrubbing services to eliminate duplicate names and phone numbers. Also we provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.

TELEPHONE SCRIPT

The telephone presentation (script) our staff uses is determined and fully customized by your company.

This ensures consistency of how we promote your brand, product or service. Also we offer you suggestions on fine tuning the telephone presentation, based on our years of real-world experience.

TECHNOLOGY

We offer both progressive and predictive telephone dialing systems for high levels of productivity and appointment setting.

Our Customer Management System captures lead contact information, is accessible to your in-house sales team, and is exported to you daily for your analysis.

APPOINTMENTS

We can live-transfer a “hot” appointment to your in-house sales staff for immediate follow up.

Otherwise we “book” the appointment using an online calendar system that we both share and have visibility.

Online voice recordings of the appointment are provided for your preparation and follow up activities.

If there is a need to send information to the sales prospect before the appointment we can do that via email or SMS text.

Call Center Industries


Outsourcing Services

OUTBOUND SERVICES

INBOUND SERVICES

  • CONSUMER RESPONSE
  • CUSTOMER SERVICE
  • DEALER LOCATION
  • DIRECT TV RESPONSE
  • WEBSITE RESPONSE
  • SALES LEADS
  • ORDER PROCESSING
  • TOLL-FREE RESPONSE