Call Center Appointment Scheduling

Our Call Center Appointment Scheduling Services

We offer appointment scheduling services to a wide range of clients.
Why choose us for your outsourcing needs?
We are very experienced and know how to make our clients successful.

Call center appointment scheduling requires understanding that people conduct business with people that they like and respect.
That´s why we have a team of proven professionals who know how to get your message across in a way that properly represents your company´s brand and values.
This results in creating a relationship that moves potential prospects to become your customers.

Appointment Scheduling Services Overview

Appointment scheduling is a process of acquiring sales prospect information, contacting (normally via telephone and email), pre-qualifying and scheduling appointments for follow up by a company’s sales personnel. Chiefly a company uses the appointment scheduling process to maximize the time and efficiency of its sales team, with the goal of increasing sales conversions.

Appointment scheduling is used both in Business-To-Business (B2B) as well as Business-To-Consumer (B2C) sales activities. Specifically, if there is a need for direct contact between the company and the prospect (business or consumer) to close the sale, scheduling an appointment is required beforehand. For example, B2C appointment scheduling would be a contractor site visit to a homeowner or a group of consumers attending a time-share sales presentation at a tourist locale.

Lead Generation

The majority of companies have a formal lead generation process, where appointment scheduling is the final stage prior to a sale. Correspondingly, companies do this either via an internal staff (inside sales) or an external call center appointment scheduling provider. Accordingly, companies use this process since they understand that it is an efficient and effective way to identify targeted sales prospects, present their products or services, collect additional information and quickly provide pre-qualified sales appointments to their sales team.

Outbound telemarketing and email are the two primary methods for a company’s sales appointment scheduling strategy. Generally call center appointment scheduling is widely used in high-value products and services, home improvement, vacation travel, and business services. Appointment scheduling is all about finding interested people, have the budget, authority, and timeframe for your company’s product or service.

Streamline Sales Process

Using call center appointment scheduling services allows you to streamline your company’s sales process. Because by outsourcing to an external third-party allows a company to scale by lead demand, reduce costs, improve productivity, and achieve higher sales conversions by the more expensive internal sales team. Finally, a company sales manager understands that the internal sales team is really best suited to sales conversions and not wasting time doing lead prospecting

Given the investment, it’s important that appointment scheduling for a company’s sales team results in closing new business. So, instead of simply trying to talk to as many people as possible, our focus is talking to the right people, pre-qualified with the interest and authority to make purchasing decisions. Consequently, the sales appointments we schedule are of high quality, your sales team has better meetings, and ultimately close more sales.

Business Development

In today’s business environment, regardless of whatever product or service your company promotes, time is money. So your sales team is constantly trying to keep up with the demands of their schedules and closing deals. Consequently, we understand that sales appointment scheduling is a difficult part of business development and consequently one of the most common challenges your company faces in growing sales and profitability.

Prospecting

Most companies need a constant flow of sales leads and appointments for their sales team. Also, while your sales team is following up on leads and appointments, they have to split their time on the telephone generating new leads and appointments. Consequently, since no sale will happen without first speaking directly with a prospect, your sales team will always prioritize sales closings over sales prospecting.

Your Sales Pipeline

Our call center appointment scheduling services (B2B or B2C) is a solution to this dilemma. Firstly, our telephone representatives schedule sales appointments with qualified decision-makers. Secondly, we verify that the prospect is educated and interested in your company´s products or services.

The result is your company reduces costs, increases the number of qualified sales appointments. Accordingly, this feeds your sales pipeline and allows your internal staff to focus on sales closings rather than sales prospecting.

Call Center Appointment Scheduling Services

Our Outsourcing Services

Lead generation strategies are designed to help your company narrow down the list of potential sales leads, whether your business is B2B or B2C. However, lead generation through your internal staff can be very difficult due to technology, personnel, data, and compliance issues, which usually hamper efforts to daily reach new customer prospects. Accordingly, the solution is to generate leads and ultimately appointments by outsourcing to a third-party call center lead generation provider.

Outsourcing lead generation and appointment scheduling services set the foundation for the long-term, mutually-beneficial relationship between you and your target audience. Consequently, It helps your company gain more new customers, maximize revenue, learn more about your customer base, and more. Also, you save time and money while focusing on closing sales instead of prospecting for leads.

How We Can Help

When you choose our call center lead generation and appointment scheduling services, we can help you in the following ways:

  • Save Money By Lowering Customer Acquisitions
  • Increase New Customer Sign Ups
  • Save Time And Focus On Core Business Tasks
  • Improve Efficiency Of Your Sales Process
  • Scale Based On Your Changing Needs
  • Increase Revenue By Streamlining Your Sales Process
  • Gather Information Of Your Target Audience
  • Contact Business And Consumer Markets Alike

If your business is struggling to provide the level of sales appointments you desire, we encourage you to consider using our call center appointment scheduling services. Because of our experience and trained specialists, we will help you grow your customer base. Basically, if the your sales team can sell to pre-qualified sales appointments, then we will both be successful.

Company Resources and Risks

An appointment scheduling program for any company is an investment of resources and entails risks. Consequently, Nexus Teleservices takes a consultative approach in its call-center appointment scheduling services to minimize your company’s investment and risk. Accordingly, our staff reviews with your company throughout each step of the appointment scheduling program to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs, and customized pricing methods to allow you to focus on your core business.

Services Features

DATA SOURCES

We provide telemarketing services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides an unqualified list.

We provide list scrubbing services to eliminate duplicate names and phone numbers. Also we provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.

TECHNOLOGY

We offer both progressive and predictive telephone dialing systems for high levels of productivity and lead generation.

Our Customer Management System captures lead contact information and is exported to you daily for your analysis.

TELEPHONE SCRIPT

The telephone presentation (script) our staff uses is determined and fully customized by your company. So this ensures consistency of how we promote your brand, product, or service.

We offer you suggestions on fine tuning the telephone presentation, based on our years of real-world experience.

APPOINTMENTS

We can live-transfer a “hot” appointment to your internal sales staff for immediate follow up.

Otherwise we “book” the appointment using an online calendar system that we both share and have visibility.

Online voice recordings of the appointment are provided for your preparation and follow up activities.

If there is a need to send information to the sales prospect prior to the appointment we can do that via email or text.


Call Center Outsourcing Services

OUTBOUND SERVICES

INBOUND SERVICES

  • CONSUMER RESPONSE
  • CUSTOMER SERVICE
  • DEALER LOCATION
  • DIRECT TV RESPONSE
  • WEBSITE RESPONSE
  • SALES LEADS
  • ORDER PROCESSING
  • TOLL-FREE RESPONSE