Call-Center Outsourcing Market Research Services

Our Call-Center Outsourcing Market Research Services

Nexus Teleservices has been providing call-center outsourcing market research services to a wide range of clients in the Americas and Europe for more than twelve years. Why choose Nexus Teleservices for your call-center outsourcing market research services? Very simple – we are experienced and we get it! We understand that people conduct business with people that they like and respect. That´s why we have a team of proven professionals who know how to get your message across to potential customers in a way that properly represents your company´s brand and values. This results in creating a relationship that moves potential clients to take action.

Outbound Services
  • Telemarketing
  • Surveys
  • Sales Lead Generation
  • Appointment Setting
  • Up Sell/Cross Sales
  • Product Promotion
  • Event Management
  • Database Generation
Inbound Services
  • Consumer Response
  • Customer Service
  • Dealer Location
  • Direct TV Response
  • Website Response
  • Sales Leads
  • Order Processing
  • Toll-Free Response

Today’s Challenge

The business world changes daily.  Your existing customers live in this constantly changing world.  Their business expectations of tomorrow will be different from when your company started with them as a customer.  What about the competition for your customers?  What new business markets should your company invest resources?   How does your company get real-world information to make intelligent business decisions?

Our Solution

Nexus Teleservices can help your company have a clear understanding and perspective on a your existing or potential new market segment.  Our personnel are experts at helping you study the marketplace to determine what your existing and potential customers are looking for. By utilizing our extensive experience and infrastructure of knowledge and technology, we can provide your company quality telephone response data to make a qualitative and quantitative market study.

The Result

With more knowledge about your existing market and competition, your company can make more intelligent business decisions, with less risk and increased likelihood of future success.

Company Resources and Risks

A market research program for any company is an investment of resources and entails risks. Nexus Teleservices takes a consultative approach in its call-center outsourcing market research services to minimize your company’s investment and risk. Our management staff reviews with your company throughout each step of the market research services project to assess results and, if necessary, make adjustments.  We offer your company low minimums, flexible pilot programs and customized pricing methods to allow you for focus on your core business.

Market Research Services Features

Data Sources

We provide market research services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides unqualified list.

We provide list scrubbing services to eliminate duplicate names and phone numbers.

We provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.

Telephone Interview

The telephone interview (questionnaire/survey) that our staff uses is determined and fully controlled by your company.

This ensures consistency of how we extract market responses

We offer you suggestions on fine tuning the telephone interview, based on our years of real-world experience.

Technology

We use Computer-Aided Telephone Interviewing (CATI) software for complex questionnaires and quota response management.

This allows the interview flow to be smooth, consistent, with complex skips to be undetected by the respondent.

Our representatives concentrate on the question at hand, not what they should be asking next.

Basic Process

After we qualify a research respondent, we provide a variety of options for the processing the data.

If the interview is fully completed, the data is available electronically in real-time or batched at end-of-day.

For interviews not fully completed, we schedule multiple follow up calls with the respondent for completion.

We provide your company online voice recordings of the research interviews for quality control and auditing activities.

Market Research Services Industries

  • B2B and B2C Sales
  • SEO and Digital Media Services
  • Software Services
  • Real-Estate Service
  • Financial Services
  • Insurance Services
  • Restaurant/Hospitality Services
  • Home Improvement Services
  • Medical Services
  • Transportation Services