Call-Center Outsourcing Customer Services

Our Call-Center Outsourcing Customer Services

Nexus Teleservices has been providing call-center outsourcing customer services to a wide range of clients in the Americas and Europe for more than twelve years. Why choose Nexus Teleservices for your call-center outsourcing customer services? Very simple – we are experienced and we get it! We understand that people conduct business with people that they like and respect. That´s why we have a team of proven professionals who know how to get your message across to potential customers in a way that properly represents your company´s brand and values. This results in creating a relationship that moves potential clients to take action.

Outbound Services
  • Telemarketing
  • Surveys
  • Sales Lead Generation
  • Appointment Setting
  • Up Sell/Cross Sales
  • Product Promotion
  • Event Management
  • Database Generation
Inbound Services
  • Consumer Response
  • Customer Service
  • Dealer Location
  • Direct TV Response
  • Website Response
  • Sales Leads
  • Order Processing
  • Toll-Free Response

Today’s Challenge

While it is difficult enough to gain new customers, retaining your existing ones can be even more challenging. Today’s customers are especially demanding, with high expectations of service from their company brands. Also, with active use of social media communication, a company´s reputation can be quickly affected positively or negatively based on the most recent customer experience.

Our Solution

Nexus Teleservices understands the importance of quality customer service and customer retention to the success of your company´s business. A positive customer experience will result in a lasting relationship and future business. Our goal is to provide high quality call, chat, and email services at the time of the initial contact based on your company expectations.

Your Sales Pipeline

Nexus Teleservices’ call-center outsourcing appointment setting services (B2B or B2C) is a solution to this dilemma. Our telephone representatives schedule sales appointments with a qualified decision maker. We verify that the prospect is educated and interested in your company´s products or services. The result is your company reduces costs, increases the number of qualified sales appointments. This feeds your sales pipeline and allows your internal staff to focus on sales closings rather than sales prospecting. This results in more revenue and profitability for your business.

Company Resources and Risks

An customer services program for any company is an investment of resources and entails risks. Nexus Teleservices takes a consultative approach in its call-center outsourcing customer services to minimize your company’s investment and risk. Our management staff reviews with your company throughout each step of the customer services program to assess results and, if necessary, make adjustments. We offer your company low minimums, flexible pilot programs and customized pricing methods to allow you for focus on your core business.

Customer Services Features

Philosophy

Our service staff act as an extension of your company.

We foster a culture that mimics your own to ensure that our service personnel “speak your language”.

From recruiting and selection, to training and recognition, we create a personal, friendly and professional interaction with each customer contact.

Contact Value

On every type of customer contact we strive to add value to the customer relationship.

Our customer services quality assessment process is both internal and with our clients.

We continually strive to provide a complete customer experience and satisfaction to our clients.

Technology

Our Customer Management System ensures accurate, consistent, and timely information when our service staff is in contact with your customers.

Our CMS customer contact information and is exported to you daily for your analysis.

Our telephone system automatically voice records every call received or made and is available for your auditing.

Availability

Our Customer Services are available via telephone, chat, email, social media and text.

Service coverage is seven days per week.

We create positive customer experiences that provide your company with stronger customer relationships, improved customer retention and increased future sales.
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Customer Services Types

  • Toll-Free Customer Care
  • Cross-Sell and Up-Sell Programs
  • Change of Contact Information
  • Complaint Resolution
  • Logistics Tracking
  • Billing Information
  • Dealer Location Inquiries
  • Contact Information Requests
  • Order Processing/Returns
  • Financial Collections