Call-Center Outsourcing Quality Culture

Our Call-Center Outsourcing Quality Culture

Nexus Teleservices has been providing call-center outsourcing services to a wide range of clients for more than twelve years.  One of the major reasons so many clients have chosen us is for our call-center outsourcing quality culture and value.  Very simple – we are experienced and dedicated to provide you and your customers the quality you expect. We understand that people conduct business with people that they like, respect and trust. That´s why we have a team of proven professionals who know the importance of a strong call-center outsourcing quality culture in service delivery. This results in creating long-term, satisfied clients who are more financial successful and have greater customer brand loyalty.

Outbound Services
  • Telemarketing
  • Surveys
  • Sales Lead Generation
  • Appointment Setting
  • Up Sell/Cross Sales
  • Product Promotion
  • Event Management
  • Database Generation
Inbound Services
  • Consumer Response
  • Customer Service
  • Dealer Location
  • Direct TV Response
  • Website Response
  • Sales Leads
  • Order Processing
  • Toll-Free Response

Each Client Is Important

Our call-center outsourcing quality culture focuses on a broad spectrum of factors that will affect our delivery of services to each client.  Since we are the “people business”, we start with the recruitment, training and review of our service personnel. We provide them with the tools and technology to be successful. For each client we strive to have close communication and transparency, before and during the course of the business relationship. Your expectations should be our expectations when we are dealing with your customers.

Every Client Is Different

Your company and business requirements are different from all other companies. So too are your customers. We understand this. Our project management staff has extensive experience working with companies and their outsourcing needs.  We have a well established process to bring a new client onboard and we wish to understand what your company expectations are from us. Nexus Teleservices wants to be certain that we can meet and exceed your expectations.

Our call-center outsourcing quality culture motivates us to anticipate the unknowns before we ever contact your customers. We are direct and transparent since we don´t like surprises or misunderstandings.  Our clients value this philosophy since it allows for open communication, transparency and the building of trust in the relationship.

Each Customer Is Unique

Every contact with each of your customers (telephone, email or chat), each sales lead, each product or service sold, is evaluated by our Quality Assurance group.  All telephone contacts are automatically recorded for review and auditing by our staff and available for your review.  Your company gets to hear how we represent your brand to your customers, at any time that you desire. Our personnel receive continuous feedback to help them improve their performance, quality and achieve their personal career goals.

Communication and Training

We have found that our clients generally are dynamic due to competitive and market forces. They are constantly making changes to their products, services and processes. Our call-center outsourcing quality culture needs to be flexible and agile to respond to these changes. All our service personnel appreciate that tomorrow is likely to be different than today. That quality is a continuous process to be improved upon, and that we must adapt to your company´s changing needs.

Our personnel receive updates about your company´s policies, products and services both formally in a training environment and simple sit down chats.  They meet on a daily basis with personnel to review prior day’s work activities with the goal of continuous improvement.