Call-Center Outsourcing Personnel Selection

Our Call-Center Outsourcing Personnel Selection

Nexus Teleservices has been providing call-center outsourcing services to a wide range of clients for more than twelve years. One of the major reasons so many clients have chosen us is for our call-center outsourcing personnel selection quality.  The hiring of personnel with the right set of skills, experience and character make all the difference in the quality of results you can expect from your call-center partner. That is why we have a team of professionals who know the importance of consistent, high quality call-center outsourcing personnel selection.   This ensures that the team working on your account deliver the positive results that you and your customers expect and demand.

Outbound Services
  • Telemarketing
  • Surveys
  • Sales Lead Generation
  • Appointment Setting
  • Up Sell/Cross Sales
  • Product Promotion
  • Event Management
  • Database Generation
Inbound Services
  • Consumer Response
  • Customer Service
  • Dealer Location
  • Direct TV Response
  • Website Response
  • Sales Leads
  • Order Processing
  • Toll-Free Response

Recruitment

In our local market we have a large, diverse, multi-lingual talent pool. Also because of several colleges and universities, our talent pool is educated as well. Because Nexus Teleservices has been involved in the local community for many years, candidates are familiar with us and see us as a desirable employer. For that reason, we have a steady stream of qualified applicants and can quickly adjust staffing to meet the demands of new and existing clients.

We do not screen potential candidates over the web. Rather, all potential candidates are required to telephone us to schedule a preliminary interview. In reality this is their preliminary interview. The next step is our screening in-person. We believe there are judgments that you can only make in person about how well a candidate will do on the job.

Selection

After we have a clear understanding of your company´s business goals and customer expectations, we begin the process of identifying candidates that will be assigned to your account. This can be from internal service personnel or new hires. For new hires, we screen them by telephone (essentially a preliminary interview), then conduct in-person interviews and tests involving the skills your project will require. Do they have the necessary communications skills, sales skills, technical knowledge, call-center personality and call-center experience?

Filtering

Nexus Teleservices performs background checks and often does customized testing to ensure a potential candidate meets your company´s specific requirements. We use our internal testing process to refine the list of candidates, resulting with only those who are a good fit for you and your customers.

Hiring is a team process, where we evaluate candidate test results and interview impressions and solicit feedback from our operations staff. We are very selective. We hire less than 15% of job applicants.

Client Participation

Nexus Teleservices always allows and encourages our clients  to participate in our call-center outsourcing personnel selection process.  We provide you a selected list of candidates for your review and approval.  Ultimately, our clients have the final decision on the personnel assigned to their service team.