Call Center Telemarketing Services

Our Call Center Telemarketing Services

We offer B2B and B2C telemarketing services to a wide range of clients.
Why choose us for your outsourcing needs?
We are very experienced and know how to make our clients successful.

Our call center telemarketing business (B2B) and consumer (B2C) services allow you to connect with prospects and customers to ensure that your business stands out.
That´s why we have a team of proven professionals who know how to get your message across in a way that properly represents your company´s brand and values.
This results in creating a relationship that moves potential prospects to become your customers.

Services Overview

Call center telemarketing is the direct marketing of goods or services to potential customers via the telephone. Also referred to as “telesales”, telemarketing involves contacting, vetting and approaching potential customers normally via a call center. Generally, call center telemarketing services are used by for-profit businesses, non-profit charities, political groups and candidates, surveying, donation solicitation, marketing research, and more.

Typically these outbound telemarketing calls are related to direct sales, lead generation, appointment scheduling, information verification, and research or surveys. Additionally, the call center telemarketing provider offers their knowledge and experience in call management to help your company effectively and efficiently run your marketing campaign.

Depending on your business agreement, a call center telemarketing provider may follow a script or ad-lib when dealing with customers. Consequently, their response to your potential customers is completely customizable to your specific needs and approval.

Call Center telemarketing is ideal for generating interest in your company, creating opportunities, and connecting with new potential customers. Also, telemarketing isn’t just about pitching your brand, your products, or your services. Rather, these are two-way conversations, which means you get to learn about your potential customers as well.

Promote Products Or Services

We have vast experience in the direct selling of products and services in a wide variety of sectors. Specifically, this includes both Business-To-Business (B2B) and Business-To-Consumer (B2C) in multiple languages (English and Spanish). Correspondingly this can range from an initial “cold” or “warm” call through to order, dispatch, and credit control.

Finding New Customers

We can help your company grow by finding new customers as part of your inside sales team. While companies understand what they sell and their benefits, they often miss sales opportunities for existing and new markets. So, we provide the call center telemarketing services, experience, and resources to help you bridge that gap to expand and grow your markets.

People Buy From People

Before your company can present the benefits of using your products or services, you need to meet them first. Basically, it’s a really simple concept that is often forgotten by company management.

We also can help put you in front of your target audience by the lead generation of pre-qualified sales appointments. Accordingly, by telephone, we knock on many doors and qualify those who open the door. Afterward, depending on how your company prefers, we can simply schedule the time to re-knock the door or transfer in real-time the sales prospect to avoid delays.

Call Center Outsourcing Services

Leverage Previous/Existing Customers

Studies indicate that it is less expensive and more profitable to keep existing customers versus finding new customers. Consequently, whether it is revenue per customer or increasing new sales referrals, your company´s existing (and previous) customers provide the base for future business growth. Accordingly, we offer extensive call center outsourcing telemarketing experience talking with a company´s clients. Because the objective is to improve both your customer retention and ease of new customer acquisition.

Know Your Market

Nexus Teleservices helps businesses by gathering data to understand their existing market and/or potential new market via call center outsourcing telemarketing services. Because this process is rapid, unfiltered, precise in detail, and highly flexible to change. Consequently, you can answer questions like Who´s the current competition? What are they charging? What do their customers think of their experience? Obviously, the list can be wide-ranging.

Customer Database Cleansing

Regardless of whether a business is B2B or B2C, as the customer database grows over time, there usually results in a drop off in quality. Basically, this is due to the loss of existing clients or due to changes of existing customers (contact, telephone number, Email, go out of business, etc.). As a result, the company´s customer database drops in quality and value as a means for generating new business and referrals. Accordingly, we provide call center outsourcing telemarketing services to cleanse a company´s customer database, resulting in a high-value sales asset.

Company Resources and Risks

A telemarketing program for any company is an investment of resources and entails risks. Consequently Nexus Teleservices takes a consultative approach in its call center telemarketing services to minimize your company’s investment and risk. Accordingly our staff reviews with your company throughout each step of the telemarketing program to assess results and, if necessary, make adjustments. Finally, we offer your company low minimums, flexible pilot programs and customized pricing methods to allow you for focus on your core business.

Services Features

DATA SOURCES

We provide telemarketing services using a variety of data sources: Client provides existing list; Client provides unqualified list; Nexus Teleservices provides an unqualified list.

We provide list scrubbing services to eliminate duplicate names and phone numbers. Also we provide list scrubbing services against Do Not Call lists to ensure regulatory compliance.

TECHNOLOGY

We offer both progressive and predictive telephone dialing systems for high levels of productivity and lead generation.

Our Customer Management System captures lead contact information and is exported to you daily for your analysis.

TELEPHONE SCRIPT

The telephone presentation (script) our staff uses is determined and fully customized by your company. So this ensures consistency of how we promote your brand, product, or service.

We offer you suggestions on fine tuning the telephone presentation, based on our years of real-world experience.

LEAD DELIVERY

We can send the lead information in real-time to your marketing and sales team, electronically at end of the day, or a live telephone transfer directly to your internal sales hotline.

If there is a need to send information to the lead prospect before qualifying and passing it to your marketing and sales team, we can do that via email or SMS text.

Services Industries

Call Center Outsourcing Services

INBOUND SERVICES

  • CONSUMER RESPONSE
  • CUSTOMER SERVICE
  • DEALER LOCATION
  • DIRECT TV RESPONSE
  • WEBSITE RESPONSE
  • SALES LEADS
  • ORDER PROCESSING
  • TOLL-FREE RESPONSE