In today’s tough economic environment businesses are searching for ways to reduce costs while increasing quality and efficiency. Transferring portions of service delivery to a nearshore call-center outsourcing partner with its cost-effective bilingual personnel is an attractive option.

Our services ares driven by the quality our personnel, both management and service agents. Management has more than 35 years experience in outsourcing and services. Our service agents are fully bilingual, with the majority having previously lived in the US. We know and speak your culture.

We began providing call-center outsourcing services in 2007.  The world has changed significantly during that span of time.  We have developed a wealth of real-world experience servicing our clients.  We have seen and done it all.

Management Philosophy
  • Understand The Customer
  • Dedicate Required Resources
  • Manage Transitions Smoothly
  • Adjust To Change
  • Always Strive To Improve
  • Customer Is The Bottom Line
Our core values

Service Excellence


Lead By Example

Continuous Improvement


Social Responsibility

The Right Team For Your Business Needs
we love what we do

Our team has grown from 6 to over 45 people, as our call-center has expanded and developed over the last 12 years. Our call-center facility is located in Managua, Nicaragua with our financial partners based in Charlotte, North Carolina, USA.  Our team comes from the USA and Central America.

Lodaner María Irias
Manager Administration/HR
José María Gonzalez
Manager Information Technology
Alvaro Lariosa
Manager Operations
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