In today’s tough economic environment businesses are searching for ways to reduce costs while increasing quality and efficiency. Transferring portions of service delivery to a nearshore call-center outsourcing partner with its cost-effective bilingual personnel is an attractive option.
Our services ares driven by the quality our personnel, both management and service agents. Management has more than 35 years experience in outsourcing and services. Our service agents are fully bilingual, with the majority having previously lived in the US. We know and speak your culture.
We began providing call-center outsourcing services in 2007. The world has changed significantly during that span of time. We have developed a wealth of real-world experience servicing our clients. We have seen and done it all.
- Understand The Customer
- Dedicate Required Resources
- Manage Transitions Smoothly
- Adjust To Change
- Always Strive To Improve
- Customer Is The Bottom Line
Client Connect has worked with Nexus for many years now. We have found them to be professional and deliver on their promises. I would recommend them without hesitation.
We have worked with Nexus for about two years now. With their help our business has continued to grow and I look forward to working with them in the future.
Lead By Example
Our team has grown from 6 to over 45 people, as our call-center has expanded and developed over the last 12 years. Our call-center facility is located in Managua, Nicaragua with our financial partners based in Charlotte, North Carolina, USA. Our team comes from the USA and Central America.