Customer Services

Nexus Teleservices has been providing inbound and outbound call-center customer services to a wide range of clients in the Americas and Europe for more than eight years. Why choose Nexus Teleservices for your customer services? Very simple – we are experienced and we get it! We understand that people conduct business with people that they like and trust. That´s why we have a team of proven professionals who know how to get your message across to customers in a way that properly represents your company´s brand and values. This results in creating a relationship that strengthens the customer brand loyalty.

Today's Challenge

While it is difficult enough to gain new customers, retaining your existing ones can be even more challenging. Today’s customers are especially demanding, with high expectations of service from their company brands. Also, with active use of social media communication, a company´s reputation can be quickly affected positively or negatively based on the most recent customer experience.

Our Solution

Nexus Teleservices understands the importance of quality customer service and customer retention to the success of your company´s business. A positive customer experience will result in a lasting relationship and future business. Our goal is to provide high quality call, chat, and email services at the time of the initial contact. Our customer services experience includes:

• Toll-Free Customer Care
• Cross-Sell and Up-Sell Programs
• Change of Contact Information
• Complaint Resolution
• Billing Information
• Dealer Location Inquiries
• Contact Information Requests

How We Do This

Our service representatives act as an extension of your company. We foster a culture that mimics your own to ensure that our services representatives “speak your language”. From recruiting and selection, to training and recognition, we create a personal, friendly and professional interaction with each customer contact.

On every call we strive to add value to the customer contact. Through a quality assessment process, both internally and with our clients, we continually strive to provide a complete customer experience and satisfaction of our clients.

Nexus Teleservices partners with leading technology providers in Customer Relational Management to ensure accurate, consistent, and timely information is available to our service representatives when in contact with your customers. We leverage the technology, not losing sight of the importance of the “human touch” in the customer interaction.

Our Customer Services are available via telephone, chat, and email, seven days a week. Our service solution creates positive experiences that provide your company with stronger customer relationships, improved customer retention and increased future sales.

Company Resources and Risks

A customer service program for any company is an investment of resources and entails risks. To minimize your company´s investment and risk, Nexus Teleservices takes a consultative approach in developing a customer service program and its management. Our program staff reviews with your company throughout each step of the process to assess results and, if necessary, make adjustments. We offer your company low minimums, flexible pilot programs and customized pricing methods to allow you for focus on your core business.