Nexus Teleservices

US Student Loans – Next Financial Bubble?

nexustel — Thu, 20 Oct 2011 19:11:12 +0000

Remember the sub-prime mortgage financial bubble collapse a few years ago? If the potential home buyer had a pulse and could sign the mortgage loan application it was a deal. No one (broker, lender, Federal Reserve, Congress) looked too closely at the details or asked too many questions. There was too much money to be …

Call-Center Outsourcing and Transparency

nexustel — Tue, 20 Sep 2011 20:49:16 +0000

If you are in the process of considering outsourcing some aspects of your company´s business activities you are probably using the Internet to do some level of investigation. This might include basic topics, what to do and don´t do, success and horror stories, vendors, checklists, etc. In your process of investigation you may run into …

Outsourcing Telemarketing Cold Calling Services

nexustel — Tue, 23 Aug 2011 21:41:35 +0000

You’re in business to make money. Maybe the business is simply you and your business card. Maybe it’s all in the family. Maybe it’s of average size (less than 10 employees), maybe it’s larger. Regardless of its size, you need new customers and need to maintain your existing customers. You have limited resources: time, capital, …

Business Lead Generation Alternatives

nexustel — Thu, 21 Jul 2011 22:10:03 +0000

With the US economy on life support mode, your business should be thinking “outside the box” with a variety of strategies to survive, grow and prosper. This is important since the US economy is in a long-term, structural recession, implying that business growth will likely come from a combination of increased revenue per existing customer …

Outsourcing and Cultural Affinity

nexustel — Wed, 06 Jul 2011 21:43:05 +0000

When a US company chooses to outsource some portion of it´s business activitiies, there is an implicit interchange of trade activities between the two parties. The level of trade activity will reflect a variety of factors, including a hard to quantify cultural affinity. That is, the cultural distance or trust between the US and another …

Leverage Sales Lead Generation

nexustel — Mon, 27 Jun 2011 21:05:30 +0000

A company´s sales organization is constantly challenged with the search for new potential customers, their conversion to actual buying customers and the maintenance of the existing customer base. Each of these aspects of the sales process are distinct and requires the investment of time and company resources. An organization can implement a strategy of totally …

Make Your Customer Feel Special

nexustel — Mon, 13 Jun 2011 21:28:03 +0000

Every business has customers, whether external or internal. By one means or another every business employee provides services (i.e., work) to others (i.e., customers). Often it is the external customer that receives the most visibility and attention (from the sales, marketing and production departments) since they ultimately pay the bills. Internal groups (Administration, HR, IT) …

Offshore Call-Center Outsourcing

nexustel — Wed, 08 Jun 2011 23:12:24 +0000

As the US economy continues to struggle, with limited short-term prospect for domestic growth and employment, businesses increasingly look to maintain profitability by stingent cost management since increasing prices for products and services are difficult to pass on to the US wage-strapped consumer. One means for cost management is the continuing trend of offshore call-center …

Listen-Live To Our Reps

nexustel — Mon, 30 May 2011 19:04:26 +0000

Ever wonder about the personnel assigned to your account/project when you decide to outsource to a third party call-center? Well, so have we. Ever wonder how your reps and your clients interact? Well, so have we. While we are an outsourcing company (call-center), we also outsource services to third-party providers. Things like telecom services, facility …

Sex, Lies & Telemarketing

nexustel — Thu, 26 May 2011 23:04:53 +0000

We are in an age of increasing distrust of politicians, communication medias, our neighbors and what we believe in as a society. We have the head of the IMF and the former governor of California in various level of public disgrace. We still haven´t seen photos of Usama Bin Laden´s end of days. Are we …