Call-Center Outsourcing

Nexus Teleservices is an nearshore bilingual (English and Spanish) outsourcing provider of traditional call-center services. Whether you are looking to promote your products and services to new markets, provide support for your existing customers (business or consumer) or to extend your existing resources nearshore, we can contribute to your success. We will provide you to the experience, strategy, and outsourcing resources that best satisfies your business objectives.

Our nearshore call-center is conveniently located in Nicaragua, Central America, 2.5 hours from the US with service coverage of the Americas and Europe. Our central location offers our clients ease of communication, access and management of their outsourcing resources.

Why work with us? We are Business Solutions Focused. We guarantee bottom line results regardless of the scope of the business relationship. We offer cost effective, high quality, fast execution call-center outsourcing services. We share the risks with our clients. We offer a special business culture experience to manage cultural differences. We understand your culture and speak your language.

WHAT - Call-Center Outsourcing

We offer all of our nearshore call-center outsourcing services (inbound or outbound customer service, telemarketing, lead generation, appointment setting, order taking, surveys, market research, direct response and others) in English and Spanish allowing our clients the flexibility of serving their traditional English speaking markets while taking advantage of the rapidly evolving Hispanic market in the US and Latin America.

HOW - Call-Center Outsourcing

We marry advanced technologies blending Voice Over IP and Customer Relationship Management with exceptional people to delivery high-quality outsourcing services to our clients. Whether an inbound or outbound telemarketing, lead generation, appointment setting, customer services or direct response process we are in touch with your customers by whatever means is most convenient to them: telephone, facsimile, electronic mail and chat. Business-to-Business (B2B) or Business-to-Consumer (B2C), regular hours, weekends, 7x24.

WHY - Call-Center Outsourcing

nearshore call-center outsourcing is an important strategy accepted by businesses worldwide. It has evolved from being simply a cost saving tool, to a strategy adopted to realize process enhancement and operational efficiencies. Our nearshore call-center is staffed by professional and experienced Customer Care Representatives, Telemarketing Professionals and management allowing ease of administration of the outsourcing relationship.


Let's Communicate

(888) 339-6699
           

Overview

  • Nearshore Provider of Multilingual Call-Center Outsourcing Services
  • Highly Experienced Management
  • Qualified Bilingual Personnel
  • Strong Technology Infrastucture
  • High Quality-Value Solutions

Benefits

  • Advanced and Specialized Technology
  • Multiple Client and Process Experience
  • Resources and Personnel Flexibility
  • Lower Labor / Operational Costs
  • Lower Capital Investments
  • Higher Service Quality
  • Client Focuses on Core Strengths





Telemarketing

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) telephone marketing services personalized to your business needs to help you identify potential new customers, increase sales and expand your market and brand presence.

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Lead Generation

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) telephone lead generation services personalized to your business needs. Our staff can provide the full cycle from initial contact, prequalify the sales prospect, route to your sales staff for closing or completing the sale directly, all in your company name.

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Appointment Setting

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) telephone appointment setting services based on your business criteria and schedule. Our staff can source the calling list, create the telephone presentation, prequalify the sales prospect, schedule the appointment online, send an Email confirmation, reconfirm prior to the appointment and do a follow up afterwards, all in your company name.

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Market Research

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) Computer Assisted Telephone Inverviewing (CATI) services based on your business criteria. Our staff can source the calling list, program the telephone interview, provide interview recordings for auditing and do a follow up afterwards, all in your company name.

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Surveys

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) telephone surveys for market investigation and sales lead generation. Our staff can source the calling list, create the telephone survey, and provide survey recordings for auditing, all in your company name.

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Customer Services

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) customer contact services personalized to your business needs and schedule. Our staff can be in contact with your customers via telephone, Email, social media chat, as well as automated voice response, all in your company name.

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Email Marketing

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) Email marketing turnkey services. Our staff can source the database, design the emails, conduct A/B testing of effectiveness, vary the frequency and schedule of mailings, identify email bounce and SPAM behavior, identify who opened the email and when and then schedule a follow up action with either email or telephone call, all in your company name.

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Database Generation

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) Database Generation services based on your business needs. Our staff can source the raw calling data and telephone-verify the data for subsequent use in lead generation, market research or other purpose.

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Event Management

We offer both Business-To-Business (B2B) and Business-To-Consumer (B2C) seminar event attendee services allowing you to focus on your seminar. Our staff can source the calling list, create the telephone presentation, prequalify the attendees, send the seminar invitation and materials via Email or fax, reconfirm attendees prior to the seminar event and do a follow up afterwards, all in your company name.

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Representative Clients

  • Restaurant . COM
  • WebMD
  • Menu For Less
  • Degree Locate
  • DELL
  • Match Rate Plus
  • Sentenium
  • Direct TV
  • iServe Residential
  • DISH Network
  • Serrula Research
  • My Plumber