Call-Center Outsourcing, Spanish Telemarketing, Lead Generation
Nexus Teleservices is an offshore bilingual (English and Spanish) outsourcing provider of traditional call-center services. Whether you are looking to promote your products and services to new markets, provide support for your existing customers (business or consumer) or to extend your existing resources offshore, we can contribute to your success. We will provide you to the experience, strategy, and outsourcing resources that best satisfies your business objectives.
Our offshore call-center is conveniently located in Nicaragua, Central America, 2.5 hours from the US with service coverage of the Americas and Europe. Our central location offers our clients ease of communication, access and management of their outsourcing resources.
Why work with us? We are Business Solutions Focused. We guarantee bottom line results regardless of the scope of the business relationship. We offer cost effective, high quality, fast execution call-center outsourcing services. We share the risks with our clients. We offer a special business culture experience to manage cultural differences. We understand your culture and speak your language.
WHAT - Call-Center Outsourcing
We offer all of our offshore multilingual call-center outsourcing services (inbound or outbound customer service, telemarketing, lead generation, appointment setting, order taking, surveys, market research, direct response and others) in English and Spanish allowing our clients the flexibility of serving their traditional English speaking markets while taking advantage of the rapidly evolving Hispanic market in the US and Latin America.
WHY - Call-Center Outsourcing
Offshore call-center outsourcing is an important strategy accepted by businesses worldwide. It has evolved from being simply a cost saving tool, to a strategy adopted to realize process enhancement and operational efficiencies. Offshore call-centers are staffed by professional and experienced Customer Care Representatives, Telemarketing Professionals and management allowing ease of administration of the outsourcing relationship.
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HOW - Call-Center Outsourcing
We marry advanced technologies blending Voice Over IP and Customer Relationship Management with exceptional people to delivery high-quality outsourcing services to our clients. Whether an inbound or outbound telemarketing, lead generation, appointment setting, customer services or direct response process we are in touch with your customers by whatever means is most convenient to them: telephone, facsimile, electronic mail and chat. Business-to-Business (B2B) or Business-to-Consumer (B2C), regular hours, weekends, 7x24.
BENEFITS - Call-Center Outsourcing
- Advanced and Specialized Technology
- Multiple Client and Process Experience
- Resources and Personnel Flexibility
- Lower Labor / Operational Costs
- Lower Capital Investments
- Higher Service Quality
- Client Focuses on Core Strengths